• Material: Madrid Napa
• Sole Material: Non-slip PU, does not slip and does not make noise.
• Heel Height: 12 cm
• Front Height: 4.5 cm
• Insole: Comfortable with logo appliqué.
• Closure: Buckle

What number should I order?
Measure your foot on a sheet of paper, then mark with a pencil from the tip of your big toe to your heel and with a ruler measure the distance between them. If one foot is larger than the other, always choose the larger number: that is your foot/insole size.

• Insole Size:

No. 34 - 22.6 cm

No. 35 - 23.3 cm

No. 36 - 24 cm

No. 37 - 24.6 cm

No. 38 - 25.6 cm

No. 39 - 26 cm

Care and Maintenance:

• Cleaning: Use a soft, damp cloth to remove dirt. Do not use harsh chemicals.
• Drying: Let it dry in the shade, in a well-ventilated place. Never expose it to direct sunlight or use a dryer.
• Storage: Store in a dry, well-ventilated place, away from moisture, to prevent mold and odors.
• Usage: Avoid excessive contact with water and rough surfaces for greater durability.

✨Shay Footwear • Comfort and Style with Every Step!✨

Exchange and Return Policy – SHAY

At SHAY , we value transparency and customer satisfaction. Our exchange and return policy follows the guidelines of the Consumer Protection Code (CDC) .

📦 Return due to buyer's remorse (Article 49 of the Consumer Protection Code)

The customer may request a product return within 7 (seven) calendar days of receiving the order.
For a return to be accepted, the product must:

• Show no signs of use.
• Being in the original packaging
• To be in perfect condition for resale.
• It was only tested on a clean surface, with no wear on the sole.

⚠️ Products showing signs of use, dirt, odors, or damage will not be accepted for return. The customer is responsible for the return shipping costs.

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🔄 Exchange for Size or Model

The exchange request can be made up to 7 (seven) calendar days after receipt.
Conditions:

• Product shows no signs of use.
• Original packaging preserved.
• No wear and tear on the sole or damage to the product.
• The customer is responsible for the shipping costs to the store.

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❌ Defective Product

If a manufacturing defect is identified within 90 days, the customer should contact our customer service department.
Process:

• Send photos and a description of the defect.
• The product can be requested for technical analysis.
• Once the defect is confirmed, the customer may choose between exchange, repair, or refund, without...   costs.

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📮 How to request an exchange or return

Send an email to atendimento@shaycalcados.com.br with:

• Order number

• Full name

• Reason for exchange or return

• Product photos (when necessary)

Our team will get back to you with shipping instructions .

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💳 Refund

In cases of returns or exchanges with refunds, the amount will be processed after the product is received and inspected at our distribution center to verify the item's condition.

The refund will be processed according to the payment method used for the purchase:

• Credit card: refund on your statement (processing time depends on the card issuer, which may take up to 2 billing cycles).

• Pix or Boleto: deposit into the account provided by the customer.

🤎 Our commitment is to offer quality and a safe shopping experience.

Our deliveries are made through carriers registered on our website, where the shipping cost and delivery time are calculated according to the origin of the purchase.

When you fill in your details and postal information at checkout, this information becomes available for you to choose the option that best suits you.