Exchanges and Returns

Return due to buyer's remorse.
(Article 49 of the Consumer Protection Code)

Returns due to buyer's remorse can be requested up to 7 calendar days after receiving the order. To be accepted, the product must be unused, in its original packaging, and in perfect condition. Products with signs of use, dirt, odors, or any type of damage will not be accepted. The return shipping cost is the customer's responsibility.

Troca por Tamanho ou Modelo

Exchanges for a different size or model can also be requested within 7 days of receipt. The product must be unused, with the original packaging intact, and without wear on the sole or any other damage. The customer is responsible for the cost of shipping the product for exchange.

 Produto com Defeito

If the product has a manufacturing defect, the deadline for requesting a return is up to 90 days. The customer must contact our customer service, send photos and a brief description of the problem. The product may undergo analysis and, if the defect is confirmed, it will be possible to choose between exchange, repair or refund, at no additional cost. Shipping costs are covered by the store.

Nosso Atendimento

Para solicitar troca ou devolução, basta enviar um e-mail para atendimento@shaycalcados.com.br informando seu nome completo, motivo da solicitação e fotos do produto. Nossa equipe retornará com todas as orientações para envio.